How do I cancel my order?
In the event you wish to cancel your order, please contact us within 12 hours upon confirmation of order at firstname.lastname@example.org. Please be advised that any cancellations after 12 hours upon confirmation of order will no longer be allowed and will not be entertain.
On the side note, a handling charge will be charge 10% of the product price will be charge as handling charge for item cancellation.
Where can I get my tracking number?
You can retrieve your tracking number from your email address after 3 to 5 days of confirmation order. If you have not received your tracking number within 5 business days, kindly send us an email at email@example.com
You will automatically receive your tracking number after 3 to 5 days from the date of Order Confirmation was sent to you. If you have not received your tracking number within 5 business days, kindly send us an email at firstname.lastname@example.org
How can I know exactly when my order will arrive?
We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's delivery schedule in your location.
I ordered multiple items, why did I only receive one?
We have multiple manufacturing sites, some of which only focus on creating specific items. Due to this, it is possible that you may receive an item separately from the rest of your ordered products. Please rest assured if all items from your order do not arrive at once, the rest of your order is on its way!
I need my order fast, do you guys provide expedited shipping?
Unfortunately, we are unable to speed up the delivery. Please refer to the delivery time within India and Internationally as mentioned.
How do you ensure the quality of your product?
We have a dedicated sourcing team that works directly with manufacturers abroad. We test everything before we send it to you.
Will you be adding more products?
We are focused on sourcing the best products our customers, as a result, we are constantly researching and adding new quality products to our store.
How long does delivery take?
The processing time for orders is 3-5 business days. Once shipment is already loaded on the plane, estimated delivery is 14-20 business days for India and 20-30 business days internationally.
Please take note that there are some unforeseen circumstances such as customs delays that we are unable to control on our end as well as, some delays if there is an upcoming holiday season.
What is the return policy?
You can find all information about the return policy here.
In which currency are your prices listed?
All prices are listed in Indian Rupees INR.
What form of payments do you accept?
We currently accept PayPal and all major credit/debit cards!
How To Place An Order?
First of all, visit our store at: https://sushrutaclinic.myshopify.com
Choose products that you love, then click "Add to cart" and "Check out".
Then fill in your information and pay.
That's it! Very easy.
Still Need Help?
Cannot find the answer you need? Contact us: email@example.com